Frequently Asked Questions

Welcome to the ZAHRA FASHION HUB LIMITED Frequently Asked Questions (FAQ) page. Here you'll find answers to the questions our customers ask most often. If you need further assistance, our Customer Service team is always happy to help.

Ordering

How do I place an order?

Shopping with us is simple:

1. Browse our collections.
2. Add your preferred products to your shopping cart.
3. Proceed to secure checkout.
4. Complete your payment.
5. Receive an order confirmation.

If you prefer, you can also place your order directly through WhatsApp, and our team will gladly assist you.

Can I place an order through WhatsApp?

Yes. Many of our customers enjoy the convenience of ordering through WhatsApp. Simply tap the WhatsApp button on our website, tell us the products you would like to purchase, and our Customer Service team will guide you through the process.

Can I shop without creating an account?

Yes. You may complete your purchase as a guest. However, creating an account allows you to:

• Track your orders
• Save favourite products
• View previous purchases
• Enjoy a faster checkout experience

Products

Are your fabrics authentic?

Yes. We carefully source premium-quality fabrics and accessories from trusted suppliers to ensure every product meets our quality standards.

Will the colours match what I see on my screen?

We make every effort to display product colours accurately. However, colours may vary slightly depending on your device, monitor settings and lighting conditions.

Do you sell wholesale?

Yes. We welcome enquiries from fabric retailers, fashion designers, boutique owners, event planners and corporate organisations. Please contact us directly for wholesale pricing and partnership opportunities.

Payments

What payment methods do you accept?

We currently accept debit cards, credit cards, bank transfer, and USSD (where supported). Payments are securely processed through trusted payment providers, including Paystack.

Is online payment secure?

Yes. Payments are securely processed through trusted payment providers, including Paystack. ZAHRA FASHION HUB LIMITED does not store your debit or credit card information on its servers.

Delivery

Do you deliver nationwide?

Yes. We deliver premium fabrics, perfumes and accessories to customers across Nigeria. Visit our Delivery Information page for full details.

How long does delivery take?

Estimated delivery times are:

• Abuja: 1–2 business days
• Major Nigerian cities: 2–4 business days
• Other locations: 3–7 business days

Delivery times are estimates and may vary depending on your location and courier operations.

Can I collect my order from your store?

Yes. You may choose to collect eligible orders from either of our retail stores. You will be notified once your order is ready for collection.

How can I track my order?

Once your order has been dispatched, we will provide delivery updates. You can also view the latest status anytime from My Orders in your account, or contact our Customer Service team through WhatsApp for assistance.

Returns & Refunds

What is your return policy?

Eligible products may be returned within 7 calendar days of delivery, provided they meet the conditions outlined in our Returns & Refund Policy.

Which items cannot be returned?

The following items are generally non-returnable unless they were supplied incorrectly or are defective:

• Cut fabrics
• Custom-made products
• Opened perfumes
• Gift cards
• Clearance items marked Final Sale
• Products damaged after delivery

When will I receive my refund?

Approved refunds are generally processed within 5–10 business days, depending on your payment provider.

Stores

Where are your stores located?

We currently operate two retail stores in Abuja.

What are your opening hours?

Our stores are open Monday – Saturday, 9:00 AM – 6:00 PM.

Customer Support

How can I contact Customer Service?

You may contact us through WhatsApp, email, telephone, or by visiting either of our retail stores. Our team will be happy to assist you.

How quickly do you respond?

We aim to respond to customer enquiries as quickly as possible during our normal business hours.

General

Do you have physical stores?

Yes. Unlike many online retailers, ZAHRA FASHION HUB LIMITED operates physical retail stores where customers can visit, view our collections and purchase products in person.

Why should I shop with ZAHRA FASHION HUB LIMITED?

Our customers choose us because we are committed to providing carefully curated premium collections, exceptional customer service, secure online shopping, nationwide delivery, trusted quality, personal shopping assistance and a premium shopping experience.

Can I become a reseller?

Yes. We are building a network of trusted resellers across Nigeria. If you are interested in partnering with us, please become a partner or contact our team through WhatsApp or email to learn more about our reseller opportunities.

Do you accept bulk or corporate orders?

Yes. We supply fabrics and related products for weddings, Aso-Ebi groups, corporate events, religious organisations, schools, fashion designers and retail businesses. Please contact us for customised quotations and bulk pricing.

Still Need Help?

If you cannot find the answer you're looking for, our Customer Service team is ready to assist you.

ZAHRA FASHION HUB LIMITED
WhatsApp / Customer Service: +234 706 080 5195
Email: hello@zahrahfashion.com

Style Defined.