Terms of Service

Effective Date: 10 July 2026
Last Updated: 10 July 2026

1. Introduction

Welcome to ZAHRA FASHION HUB LIMITED ("ZAHRA FASHION HUB", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, services and online store.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use this website.

2. Eligibility

By using this website, you confirm that:

• You are at least 18 years old or have the permission of a parent or legal guardian.
• The information you provide is accurate and complete.
• You have the legal authority to enter into this agreement.

3. Products

We make every effort to display our products accurately. However:

• Colours may vary depending on your device or screen settings.
• Fabric patterns may vary slightly from photographs.
• Measurements are approximate.
• Product availability may change without notice.

We reserve the right to discontinue or modify products at any time.

4. Pricing

All prices are displayed in Nigerian Naira (₦) unless otherwise stated. Prices may change without prior notice. The applicable price is the one displayed at the time your order is confirmed.

5. Orders

Placing an order does not automatically guarantee acceptance. We reserve the right to:

• Accept or decline any order.
• Limit purchase quantities.
• Cancel orders where pricing errors occur.
• Cancel orders where products become unavailable.

Where payment has already been received for an order we cannot fulfil, a full refund will be processed.

6. Payments

Payments are securely processed through trusted payment providers including Paystack. We do not store your debit or credit card details. Orders will only be processed after payment has been successfully confirmed unless another payment arrangement has been expressly agreed.

7. Delivery

Delivery times are estimates only. Actual delivery may vary depending on:

• Customer location
• Courier availability
• Weather conditions
• Public holidays
• Other unforeseen circumstances

Delivery charges, where applicable, will be displayed before checkout.

8. Store Collection

Customers may choose to collect eligible orders from our retail stores. Collection details will be communicated after order confirmation.

9. Returns and Refunds

Returns, exchanges and refunds are governed by our Returns & Refund Policy. Please review that policy before placing an order.

10. Product Availability

Although we work hard to maintain accurate inventory, products may occasionally become unavailable. Where this occurs, we may:

• Offer a suitable alternative;
• Delay delivery pending restocking; or
• Provide a full refund.

11. Customer Responsibilities

You agree to:

• Provide accurate information.
• Keep your account secure.
• Use the website lawfully.
• Respect intellectual property rights.
• Not misuse the website.

12. Acceptable Use

You must not:

• Use the website for unlawful purposes.
• Attempt to hack or interfere with website security.
• Copy website content without written permission.
• Misrepresent products or the company.

13. Intellectual Property

All website content including logos, images, product photographs, graphics, designs, text, videos, branding and software remain the exclusive property of ZAHRA FASHION HUB LIMITED unless otherwise stated. No content may be copied, reproduced or distributed without prior written permission.

14. User Content

Where customers submit reviews, comments, testimonials or photographs, they grant ZAHRA FASHION HUB LIMITED a non-exclusive licence to display and use such content for marketing and promotional purposes.

15. Promotions

Special promotions, discounts and promotional codes:

• cannot be exchanged for cash;
• may be withdrawn at any time;
• may have additional terms and conditions.

16. Limitation of Liability

To the maximum extent permitted by law, ZAHRA FASHION HUB LIMITED shall not be liable for:

• indirect losses;
• consequential damages;
• business interruption;
• loss of profits;
• delays beyond our reasonable control.

Our total liability shall not exceed the value of the products purchased.

17. Indemnity

You agree to indemnify and hold harmless ZAHRA FASHION HUB LIMITED, its directors, employees and representatives from any claims arising from misuse of the website, violation of these Terms, or unlawful conduct.

18. Privacy

Your use of this website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect and process personal information.

19. Third-Party Services

Our website may integrate third-party services including Paystack, WhatsApp, Google Maps and Google Analytics. Your use of those services may also be subject to their respective terms.

20. Force Majeure

We shall not be liable for delays or failure to perform caused by circumstances beyond our reasonable control, including natural disasters, strikes, civil unrest, internet failures, government actions and pandemics.

21. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

22. Dispute Resolution

Before commencing legal proceedings, both parties agree to make reasonable efforts to resolve disputes amicably. Where disputes cannot be resolved amicably, they shall be submitted to the courts of competent jurisdiction in Nigeria.

23. Changes to These Terms

We may update these Terms from time to time. The latest version will always be published on this website together with the updated revision date. Continued use of the website constitutes acceptance of the revised Terms.

24. Contact Us

For questions regarding these Terms, please contact us:

ZAHRA FASHION HUB LIMITED

Thank You

Thank you for choosing ZAHRA FASHION HUB LIMITED. We appreciate your trust and remain committed to providing premium products, exceptional customer service and a secure shopping experience.

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