Privacy Policy

Effective Date: 10 July 2026
Last Updated: 10 July 2026

At ZAHRA FASHION HUB LIMITED ("ZAHRA FASHION HUB", "we", "our", or "us"), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and safeguard your personal information when you visit our website, purchase our products, communicate with us, or use any of our services.

By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal Information

• Full Name
• Email Address
• Telephone Number
• WhatsApp Number
• Delivery Address
• Billing Address
• Order Information
• Payment Reference Information

Important: We do not store your debit card or credit card details. Payments are securely processed through trusted third-party payment providers such as Paystack.

Technical Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Information
• Pages Visited
• Time Spent on Pages
• Referral Source
• Cookies and Similar Technologies

How We Use Your Information

We use your information to:

• Process and fulfil your orders.
• Deliver purchased products.
• Respond to customer enquiries.
• Provide customer support.
• Send order confirmations and delivery updates.
• Improve our website and services.
• Personalise your shopping experience.
• Prevent fraud and enhance security.
• Comply with legal obligations.
• Send promotional offers where you have chosen to receive them.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience. These technologies help us:

• Remember your preferences.
• Improve website performance.
• Understand visitor behaviour.
• Measure advertising effectiveness.
• Deliver more relevant advertising.

You may disable cookies through your browser settings; however, some website features may not function properly.

Analytics and Advertising Technologies

To improve our services and marketing performance, we may use trusted analytics and advertising technologies to boost awareness.

WhatsApp Communication

When you contact us through WhatsApp, you voluntarily provide information that allows us to respond to your enquiries and provide customer support. We may also use WhatsApp to:

• Confirm orders
• Provide delivery updates
• Respond to customer enquiries
• Share promotional offers (only where permitted)

You may request to stop receiving promotional WhatsApp messages at any time.

How We Share Your Information

We value your privacy. We do not sell your personal information. However, we may share information with trusted third parties where necessary, including:

• Payment processors
• Delivery partners
• Analytics providers
• Advertising platforms
• Government authorities where required by law

All third parties are expected to protect your information appropriately.

Data Security

We implement appropriate administrative, technical and organisational measures designed to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain your personal information to:

• Provide our services.
• Complete transactions.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

Your Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent where applicable.
• Object to certain processing activities.
• Request restriction of processing.
• Request a copy of your personal information.

To exercise any of these rights, please contact us using the details below.

Marketing Communications

If you subscribe to receive promotional communications, we may send information about:

• New arrivals
• Special offers
• Seasonal collections
• Promotions
• Events

You may unsubscribe at any time by clicking the unsubscribe link in our emails, contacting us directly, or sending us a WhatsApp message requesting removal.

Children's Privacy

Our website is intended for adults. We do not knowingly collect personal information from children under the age of 18 without appropriate parental or guardian consent.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the updated revision date. Your continued use of the website after changes are published constitutes acceptance of the updated Privacy Policy.

Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria, including the Nigeria Data Protection Act (NDPA) 2023, where applicable.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

ZAHRA FASHION HUB LIMITED

Thank You

Thank you for trusting ZAHRA FASHION HUB LIMITED. Your privacy is important to us, and we remain committed to protecting your personal information while providing premium products, exceptional customer service, and a secure online shopping experience.

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